Delivering key images, reports and patient data to the point of diagnosis and care is the Holy Grail of radiology and many other specialties today. Having the correct information for the patient at the right time for the radiologist or referring physician starts with having the right viewer.

As imaging leaders work to help their practices move from volume-based care to value-based care, they often find themselves asking the same key questions. How can I improve workflow? How do I ensure everyone has the information they need? Laurie Bergeron is a product manager for workflow solutions at Change Healthcare who develops solutions that help health systems transition to value-based care. She sat down and answered several questions about this important topic.

Daniel R. Gale, MD, and M. Elon Gale, MD, both worked in academics before they began working at Lowell General Hospital (LGH), a nonprofit community hospital in Lowell, Mass. And while the brothers both enjoyed their new practice, there was one thing they missed from the days of working with trainees: reviewing and interpreting each exam with a fellow with post-graduate training.

Jeffrey B. Mendel, MD, former Chair of Radiology and Chief of Radiology Informatics at, respectively, Tufts-affiliated St. Elizabeth’s Medical Center in Boston and Harvard-affiliated Beth Israel Deaconess Medical Center in Boston, shares an anecdote.

Hurricane Harvey, one of the most devastating storms in U.S. history, hit Texas in August 2017, leaving entire neighborhoods underwater and doing billions of dollars in damage. On Friday, August 25, the storm was heading straight for the coastal city of Corpus Christi, Texas, until weather patterns shifted at the last minute.

In healthcare, as in life, relationships evolve over time. Take, for instance, Atlantic Radiology Associates (ARA) in Savannah, Ga., a 12-radiologist group serving hospitals throughout Georgia, South Carolina and Florida. ARA first started working with vRad, the country’s largest teleradiology provider, back in 2007, with vRad handling preliminary weekend and overnight reads for one of the group’s busiest hospitals.

No world-class radiology residency program ever attained its excellence without securing and sustaining department-wide buy-in on the criticality of teaching the next generation of radiologists. Clinical care and research don’t need to be de-emphasized in any way, but every faculty member in the department must be committed to teaching while sincerely appreciating the value of the residency program in ensuring the present and future health of the profession.

Eight years ago, Women’s Imaging Associates in Birmingham, Ala., was a small, well-respected mammography practice serving six OB/GYN offices in its area. Today, having embraced a 100% telemedicine model, its three fulltime breast specialists read images for 22 client facilities scattered around the U.S.—not only OB offices but also outpatient imaging centers and hospitals large and small.