When Leo Reina, president and CEO of Reina Imaging (Chicago, Illinois), a radiography repair and manufacturing company, first entered the business 32 years ago, long-bone imaging was still largely the purview of chiropractors and orthopedists. “Chiropractors would do it looking for curvature of the spine,” he recalls, “and as prosthetics became

Exactly what portion of the hospital bottom line comes from imaging? It’s a straightforward question, but even hospital executives occasionally grope for an answer.

This article is third in a four-part series about health-care reform’s impact on radiology. To read the first article in the series, click here; to read the second, click here.

The Joint Commission’s 2011–2012 standards will bring changes for hospital radiology departments, according to Judith M. Atkins, RN, MSN, president and CEO of McKenna Consulting in Charleston, West Virginia, and Robert A. Wise, MD, medical advisor to the Joint Commission’s Division of Healthcare Quality Evaluation. Atkins outlined some of these

In 2006, Tenet Healthcare Corp of Dallas, Texas, was operating 20 outpatient imaging centers across the country, and it was watching its outpatient imaging volume continue to slide. Dale Skrnich, senior director of outpatient services for the organization, explains that many of the imaging centers were being operated as hospital departments; “They

The next frontier in radiologist workflow won’t be another enhancement to hanging protocols, a faster processor, or an improved graphical user interface, Eliot Siegel, MD, and Woojin Kim, MD, predict. Instead, these two experts in radiology informatics are looking outside the PACS and its workstations to offer radiologists a clearer view of

I am sure that many of you have read the great 2004 book by Fred Lee, If Disney Ran Your Hospital¹. I have often used the material in this definitive treatise on customer service in my strategic-planning retreats, as the ideas and concepts about which Lee writes are timeless and apply to virtually any service organization. The book’s key takeaway