Providing high-quality customer service is a key component of any business strategy. After all, if your customers aren’t happy, why would they ever use your services again or recommend you to a friend?

With RSNA 2018 rapidly approaching, Signify Research has published a new report on the trends expected to steal the show. And, yes, artificial intelligence (AI) seems like an obvious choice for No. 1, but the report suggests another top trend: efficiency.

ROCHESTER, N.Y.— Carestream’s latest generation of radiology reporting is taking an impressive step forward with the integration of multimedia content such as graphs, tables, images and hyperlinks. These elements add value to traditional reports while boosting productivity and collaboration among healthcare providers. Machine vision algorithms also enhance the reporting process and increase radiologists’ efficiency by providing tools that can help detect, measure and diagnose abnormalities. 

Implementing locally developed appropriate use criteria (AUC) as clinical decision support (CDS) could help reduce unnecessary imaging for emergency department (ED) patients with renal colic, according to new research published in the American Journal of Roentgenology.

Wikipedia contains a significant number of articles and images that could be incorporated into the Patient-Oriented Radiology Reporter (PORTER) initiative, according to new research published in the Journal of Digital Imaging. This could then help patients understand the information included in their radiology reports. 

Though the combination of PACS and electronic medical records (EMRs) have given ordering providers a chance to look at images and radiology reports themselves, many are still not reviewed, according to a new case study published in the Journal of the American College of Radiology.

Clinical reporting strategies for PET/CT imaging exams in the oncology setting vary widely, according to results of a worldwide survey of clinicians published in the Journal of Nuclear Medicine. Nearly half of respondents do not regularly adhere to established reporting guidelines.

The authors of a new study in Academic Radiology developed a clinical decision support (CDS) algorithm to help physicians reduce overutilized imaging examinations in the emergency department (ED). The physicians, however, consistently disregarded its recommendations.