Experience Stories

Changing Radiology’s Quality Conversation

IMP

Accuracy in radiology can be difficult to gauge; even interpretation, as the term for a radiologist’s work on an imaging study, suggests shades of gray. To quantify accuracy better, 12 years ago, the radiology department at Monmouth Medical Center (Long Branch, New Jersey) launched a project in which it cataloged its attending radiologists’

Measuring for the Future

IMP

There are performance attributes that we measure well in today’s radiology practice. We are adept at tracking and analyzing clinical productivity, various revenue indicators, and compliance with programs such as meaningful use and the Physician Quality Reporting System. We have the ability to correlate profitability with payor mix, and we can

Accountable Radiology: Eliminating Sleepless Nights

Sponsored by vRad

For 2012, James Reinertsen, MD, CEO of the Reinertsen Group, was invited by the ACR® to deliver the Moreton Lecture at the college’s Annual Meeting and Chapter Leadership Conference in Washington, DC. Reinertsen, a former hospital executive who now educates hospitals and health systems on issues of quality and safety, presented “Possible or

Patient Engagement and Quality of Care: Adams Diagnostic Imaging

Sponsored by vRad

Adams Diagnostic Imaging (ADI), founded in 2006, is an outpatient imaging center in Gettysburg, Pennsylvania, that provides an array of subspecialty services—with just one radiologist on staff. Rahul Smith, executive director of the center, says, “We have one medical director on staff: a board-certified nuclear-medicine radiologist who interprets

Patient-friendly Imaging: Digital Workflow at Marshfield Family Clinic

iCRco

On any given day, Mickie Burrell, medical assistant at the Marshfield Family Clinic in Missouri, has her hands full, as do her fellow staff members. “We see 80 to 100 patients a day, so time is of the essence for us,” she says. Like many primary-care facilities, the clinic has a wide scope of practice. She adds, “We do everything here, so at the

Beyond Productivity: Incentives for Radiologist Engagement

MMP

The oft-repeated truism that you cannot change what you cannot measure has a less frequently repeated corollary: You get what you measure. This has been a hard-learned lesson for radiology practices, many of which—empowered with detailed information on radiologists’ productivity—have linked some portion of compensation to work RVUs. Practices are

The Business Case for Robust Radiologist Education

Proscan

Continuing education for radiologists has become a more complex proposition as subspecialty expertise has deepened—and their level of education is poised to have a stronger influence on revenue, according to some analysts. At the 2012 Fall Educational Conference of the RBMA in Chandler, Arizona, on October 8, Kevin McDermott copresented “The

Better Service with OEM Support: Illinois Bone & Joint Institute

Sponsored by Hitachi Healthcare Americas

Thomas Nagelli’s philosophy, when it comes to selecting imaging equipment, is a simple one: Service conquers all. Nagelli is director of MRI services at the Illinois Bone & Joint Institute (IBJI), headquartered in Chicago. He says, “In this kind of business, you date the salesperson, but you are married to the service person. After the sale, almost