As accountable-care organizations (ACOs) take root around the country, radiology, as predicted by many, is proving to be a troublesome link in the care chain. Jordan Halter, vice president of solutions for Virtual Radiologic (vRad), says, “Radiology risks being seen as a cost center, to be managed, in the ACO model. Radiology must fundamentally and permanently alter itself to survive in the new fee-for-value health-care world. It’s no longer good enough to be available and affable; groups need to be accountable, affordable, and aligned with their hospitals, as Alan Matsumoto, MD, and the ACR® Council Steering Committee pointed out earlier this year. Radiology needs to be seen as a strategic partner with a seat at the leadership table, not as a cost center.”

On June 6, 2013, at the annual meeting of the Society for Imaging Informatics in Medicine (in Dallas, Texas), Eliot Siegel, MD, chief of radiology and nuclear imaging at VA Maryland Health Care System (Baltimore), copresented “Personalized Medicine.” He envisions a promising future for radiology—if the profession can surmount the obstacles that it faces, when it comes to big data. “Medicine in general is behind the curve on big data,” Siegel says, “and we have the chance to get radiology ready for the coming era of big data and personalized medicine, if we can address five key challenges.”

In the most recent issue of this publication, I spoke of an emerging business model for radiology practices that want to maintain their independence while making the best use of economies of scale: local and/or regional affiliation. As hospitals and health systems continue to consolidate under emerging payment and delivery models, medical groups that hope to continue serving these customers as independent entities will have to increase in scope and scale to survive.

I have recently been writing commentaries in our various publications about the evolution of the practice model for the radiology group, especially as it relates to what radiologists need to do in order to succeed in a maturing marketplace. It is clear that a new normal exists in which revenue predictability and certainty about practices’ growth trajectories have been replaced by confusion, uncertainty, and discussions about reinvention. There are a couple of reasons that the need for a new strategy has now accelerated. I believe that these new market forces will be unforgiving to those who act as though this is simply another in a continuing series of minor setbacks and annoying speed bumps.

In recent years, the leadership of Advanced Diagnostic Imaging (ADI) noticed that its market of Nashville, Tennessee, was experiencing an increasingly common trend. Chad Calendine, MD, president of ADI and CMO of Optimal Radiology Partners (ORP), says, “The national partnership we formed last year with ORP validated our observations that in many markets, health systems have begun—in earnest—to employ their referral base. As health systems employ those physicians, you can be in jeopardy of having your referral base hired away. It’s a well-known vulnerability for radiology practices and imaging-center owners, but options for addressing the problem can be limited.”

The ongoing success of the imaging-center industry has resulted in the proliferation of operating and management companies; this, in turn, has resulted in the increased acquisition of controlling interests in the imaging centers by the operators. By gaining a controlling interest, the operating company is able to bring substantial experience and negotiating clout to the venture, typically enhancing value. The success of these partnerships, combined with this increased demand, has resulted in the willingness of these operating and management companies not only to acquire controlling interests in imaging centers, but to do so at a premium.

Allison Breast Center in Richmond, Virginia, has always conducted business according to a patient-centered philosophy. Michael Bigg, MD, JD, who owns the women’s imaging center, says, “Our business model is providing a very personalized service to our patients.” Gillian Bigg, SRN, general manager of the center, says, “They receive their results from Michael Bigg before they leave. The physician goes over the results with the patient before the patient’s departure, resulting in there being no call-backs. They appreciate the same-day results, as well as not having to return for any additional imaging.”

In the years since the announcement of the federal meaningful-use program, the radiology community has been abuzz with discussion about how to meet several of the challenges that it has presented: interoperability with referring physicians; sharing not just of radiology reports, but of full imaging datasets as well; and recording of patient health information that had not previously been considered the domain of radiology. One goal of the program is less frequently discussed, however: deepening patient engagement and empowerment through encouraging the use of personal health records (PHRs).